eHarbours - Sailing Club Management System

In 2016 the Lymington Town Sailing Club were looking to improve their management systems and we were approached to carry out a limited trial using eHarbours.  The trial was a resounding success and the club now use eHarbours for many of the club activities including:-​​​

• Basic Membership Management

• Annual Renewals

• Direct Debit Management

• Dinghy Park Fees

• Dinghy Park Allocation

• Regatta Open Event Bookings

• Social Event Bookings

• Sale of Social Event Tickets

• Club Pontoon Bookings

• Electronic Invoicing

• Online Payment

• Member details

  • multiple contact details, management for address, contact phones, emails etc.

  • address lookup from a postcode for speed and accuracy

  • instant validation of email address for speed and certainty about the capture of valid email details

• Boat details

  • basic vessel details including Class, LOA, beam, draft, type etc

  • plus as much or as little detail that the club wishes to capture - fields can be added or hidden to ensure only the required data is captured

• Dinghy Park Space Allocation

  • Allocation of space per dinghy.

  • Tariff can be set for full season or monthly, quarterly or part season.

• Mooring details

  • swinging moorings, fore & aft moorings, pontoon berths, trots, piles, hammerhead

  • for marina style pontoons, detailed space calculations for optimisation of berth allocation

  • locations and facilities can also be shore based for invoicing of yacht stores etc

• Vessel allocation to Mooring

  • temporary, annual or permanent allocation

  • boat holiday facility to enable sub-lets for short or long vacant periods

• Tariff management

  • add daily, weekly, monthly, quarterly or annual tariffs to a vessel

  • facility to suspend an invoice from being included in any run (with easy audit reports for checking)

• Customer and staff / team communications

  • make notes against a customer account in date order.  Choose to display notes on front of owner account screen for high visibility if required

  • add an action to a note, with or without a due by date, and assign to a staff member

  • send individual emails - choose from a list of template emails, or send an individual custom email

  • attach any document(s) including invoices, credit notes, statements, mail merge letters, leaflets

• send bulk emails

  • select all customers or any specific group of customers by vessel type, location, mooring type, tariff, invoice frequency, county, etc

  • brilliant facility for testing bulk emails before they go out - great for checking before it's too late.